No problem, then simply get in touch with us. We are happy to help you personally!
Frequently asked questions
FAQ
General information about Bikepark Winterberg
Where can I park?
The address of the bike park is Kapperundweg 3, 59955 Winterberg. The free large-area parking lot P3 is located directly on the opposite side of the street at the Kletterwald. From here you can get directly to Bikepark Winterberg in just a few moments.
What is the weather like in Bikepark Winterberg ?
For a look at the current weather please have a look here. So you can always see if the sun is shining with us! You can also take a look at our webcams and see live what's going on at Bikepark Winterberg .
If it should rain, the Bikepark is still open. Nevertheless, there may be restrictions in operation. Please have a look at our route overview, which provides you with real-time information from Bikepark - even faster than on the phone!
Which bike do I need at Bikepark?
The answer is as simple as it is difficult: a bike suitable for Bikepark. That means in any case a Mountainbike (MTB)! We recommend the right bikes for each route via the route views.
Very important: Our routes can only be used with mountain bikes and not with scooters or other means of transport!
Can children also go to Bikepark?
That is no problem. In our COMMENCAL Beginner & Kids Parcours even the little ones can gain their first biking experience before they move on to the other routes! As is often the case, please don't overestimate yourselves/your kids and approach new routes slowly.
Can my child use Bikepark alone?
In principle, yes. Young people can also use Bikepark on their own. Minors only need a power of attorney from a parent or guardian to rent a bike and protective equipment.
Important: No matter what age you are, don't overestimate yourself and test yourself slowly on new courses and obstacles.
Is Bikepark open when it rains?
Even in the event of rain, Bikepark is open as long as safe operation is still possible. However, due to wet conditions, some routes and sections may have to be closed. You can get a current overview at any time in the route overview.
In the event of thunderstorms and storms, operation of the Bikepark will be suspended for safety reasons.
I don't have my own bike. Can I also borrow one?
We have rental bikes ready for you at our bike station. You can use them to heat up over the trails at Bikepark Winterberg . You urgently need to book these in advance - here!
Everyone who doesn't have his own equipment yet or who wants to chase down the tracks with another brand bike is well served in our rental.
Can I also use the lifts at Bikepark Winterberg with the Gravity Card?
We are also a member of the Gravity Card Bikeparks. So you can shred with your Gravity Card at Bikepark without any problems. If you don't have a Gravity Card yet, you can of course buy one from us.
Can I also pay by card?
Yes, that works! In addition to cash, we accept all major debit and credit cards (except American Express).
Do you have lockers?
Due to several break-ins, the lockers are not available for the time being. not usable for the time being !!! - Status 14.07.2023
I'm hungry and thirsty. What to do?
For a quick meal in between, our biker snack bar is located directly at the bike station. Here you can get the classic curry sausage, chips and mayo. If you prefer to take it a little easier, you can take a seat in the Panorama Café - Restaurant. Located in the middle of Bikepark and at Erlebnisberg Kappe , bikers are also very welcome here. A wide selection of dishes is freshly prepared for you. At the valley station of the large chairlift you will also find the food truck, which will also provide you with the best food! You can also find more information here.
If you prefer to bring your own food, that's no problem at all.
Where can I find the nearest toilet?
Toilets can be found directly behind the bike station. There are also toilets at the summer toboggan run and at the Panorama Erlebnis Brücke. There are also toilets at the large car park P3, where we recommend you to park.
You will also find them marked on the overview map.
Questions about the use of the bike park and services
What protective equipment should I wear?
In the entire Bikepark Fullface -helmet obligation applies! We recommend to always wear the complete protective equipment (Fullface-helmet, safety jacket and knee/shin guards). This is even compulsory on some routes!
I am a beginner. Can I also use the Bikepark ?
Of course you can! We have a special training course for beginners, where you can easily get to grips with the sport of biking.
You already have biking experience? Then you can also ride our diverse routes. Here, too, we offer a wide program for beginners as well as for advanced bikers.
Please note: Biking, as it is practiced here at Bikepark Winterberg , is an extreme sport that also involves the risk of injury!
The general rule for all skill levels is not to overestimate yourself and to approach new routes and obstacles slowly.
Which routes are suitable for me?
Of course, this depends on your individual skills. Here you will find an overview with all route information at a glance. There will also be information signs at each route! For your own safety: Approach the routes slowly if you feel unsafe!
I noticed a flaw in the track. What to do?
In the best case you inform our staff as soon as possible, so that we can fix the error. Either directly on site in the bike station or at the lift. You can also reach us by phone on +49 (0)2981-9199909.
My bike is broken. What should I do?
High-quality spare parts from SRAM are available at the Bikestation. Just contact our guys in the workshop.
If you can't repair the damage to your bike yourself, just ask our guys in the workshop for help. We can repair and maintain everything behind the SRAM brand.
ATTENTION: An acceptance for repairs of private bikes is only possible until 16:00!
Questions about the bike rental
Can I reserve a rental bike in advance?
Of course! You should even do that here, otherwise we can't give out any bikes!
My rented bike has a damage. What to do?
Please check your bike for defects directly upon collection. You can also take out bike insurance during the rental process. You can find more information here.
If you notice any damage or have any problems on the way, please come to us at the bike station immediately. Without insurance, you will have to pay for any damage yourself.
What bikes do you rent?
In the 2022 season we have the following rental bikes for you:
- Commencal Downhillbike Supreme Essential 29"/27,5"
- Commencal Downhill FRS Ride 27.5"
- Commencal Freeridebike Clash Ride 27.5"
- Commencal Kids Freeridebike Clash 24"
- Commencal Kids Freeridebike Clash 20"
How much does a rental bike cost?
That depends on the bike that you want to rent. You can find an overview here!
Questions about the bike school and courses
How should I proceed if I do not have a bike for the course?
To make sure that you will have a bike at your disposal during the course, you should reserve your rental bike before booking the course. Before booking the course, check the availability on your desired date and make sure that the rental equipment is reserved for the day of the course.
Can I book the courses without Mountainbike experience?
No, you should already have safely driven simple flow trails. A stable driving position and block free braking should no longer be an issue.
Depending on the course level, the requirements increase. Take a look at the different course levels.
What do the fitness and riding technique levels above mean?
| Fitness | Driving technique | ||
| 1 from 5 | Basic fitness should be present and 3-5 hours on and off the bike should be possible. | Basic bike balance and poise should be a given. | |
| 2 from 5 | Mountain bike tours or a day at Bikepark should be doable for you. | Descents on forest trails and flow trails should not be a problem. | |
| 3 from 5 | A day full of driving technique in theory and a lot of driving practice should not be a problem. | The first trails in the terrain with steep steps and small terrain steps should already be safely rideable. | |
| 4 from 5 | Long mountain bike tours or well over 10 descents in one bike park day should be easy to do. | Drops and jumps of medium size, as well as red to black routes should already be feasible. | |
| 5 from 5 | You are a Krack and do the courses only to train the trainer 😉 | ||
Which routes are driven in the course?
In each of our courses we adjust the course level to the respective course level. Please have a look at the FAQ in the respective course. In each course the routes are specified.
What protective equipment do I need in the courses?
In our park there is a Fullface - full face helmet mandatory. Without such a helmet is not allowed to ride in Bikepark Winterberg . In addition to the Fullface-helmet it certainly makes sense to wear knee or knee-shin protectors. To be completely safe, a protector jacket then makes the round.
If you do not have a suitable Mountainbike or appropriate protective equipment, you can book and rent this here with us in addition to the course.
In addition, we recommend that each participant bring their own cycling gloves. Otherwise, gloves are also available for purchase in our bike station.
I am between two courses in my decision...Which is the right one?
All our courses build on each other. When making your decision, you should be sure to internalize the course content from the lower course level. If there are still stumbling blocks in this content, we recommend that you take the lower course level to start. All our trainers will support you individually, so that no one is underchallenged.
Is the lift ticket included in the course?
Yes, a day ticket for our Bikepark Winterberg is included in the course price.
From how many participants do the courses take place?
As a rule, our courses always take place with a minimum of 3 participants.
What is the maximum number of participants enrolled in the courses?
In order to give maximum attention to everyone, we limit our courses to a maximum of 7 participants.
Do the courses also take place in bad weather?
Rain or cold are usually no reason for us to cancel the courses. Should the weather bring snow or storm and thus pose a danger to you, we decide spontaneously and depending on the weather whether the courses can take place. If we have to cancel the course, the participants will receive a voucher and can flexibly look for a new date.
Is there an age limit for the courses?
Yes, for children under 10 we offer our Bikepark Minis courses.
For children up to 14 years, we offer our children's beginner and advanced courses.
From 15 years, the courses are for teenagers and adults.
Courses that parents and children under 14 want to do together can of course be done in a private course with us.
Is a helmet compulsory?
Yes! At Bikepark Winterberg you have to wear a Fullface helmet. If you do not have a Fullface helmet, you can book and rent it here in addition to the course.
Do I have accident insurance through you?
No, unfortunately not. We ask you to take out accident insurance yourself.
Is there a break in the course?
Yes, about 30 minutes break are planned for each of our courses. The easiest way is to bring your own packed lunch. Depending on the situation, you can also go to the snack bar downstairs at the bike store and buy a warm snack there.
Are individual topic requests taken into account?
In each of our courses we have of course a guideline depending on the course level and corresponding topics. Of course, we try to consider your wishes and goals in the courses.
Which pedals are best for the courses?
The pedals on which you feel most comfortable are best suited. If you ride platform pedals, make sure you have enough grip on the pedals. If you feel more comfortable on clipless pedals, that's fine too. However, you will learn a cleaner technique on platform pedals.
What is the best thing to wear?
If you are new to the Mountainbike sector, you can participate in your sports clothes without any problems. The important thing is that the clothes are not too loose, but not necessarily skin-tight either. If you already own Mountainbike clothing, you certainly know best in what you feel comfortable! 😉
What else should I bring to the course?
At Bikepark Winterberg we are actually quite well equipped in the bike store to help out well in case of breakdowns.
Sure, but it is not bad to have a spare tube and a multitool always in the backpack to be quickly ready for use again.
Are there overnight accommodations for bikers?
In our Hostel not far from Bikepark we have a place to stay with bikewash and within 2min from Bikepark .
For all bikers there is a 10% discount on tickets (except season and ride tickets) and rental equipment. You just need to bring a proof from Hostel and you will get the discount at the bike station.