Introduction

With the following information, we would like to provide you, as a "data subject", with an overview of the processing of your personal data by us and your rights under data protection laws. The use of our website is generally possible without providing personal data. However, if you wish to use special services of our company via our website, processing of personal data may become necessary. Where the processing of personal data is required and there is no legal basis for such processing, we generally obtain your consent.

The processing of personal data, such as your name, address or email address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection regulations applicable to "Erlebnisberg Kappe Winterberg". By means of this privacy policy, we would like to inform you about the scope and purpose of the personal data we collect, use and process.

As the controller, we have implemented numerous technical and organisational measures to ensure the most complete protection possible of the personal data processed via this website. Nevertheless, internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, for example by telephone or by post.

Controller

The controller within the meaning of the GDPR is:

Mountainbike-Park Winterberg GmbH & Co. KG
Am Waltenberg 89, 59955 Winterberg, Germany
Phone: 02981 / 91 99 909
Email: themother@bikepark-winterberg.de

Representative of the controller: Mr Nico Brinkmann

Data Protection Officer

You can reach the data protection officer as follows:

Julia Borgmann
Phone: 02985 / 99 99 69 0
Fax: 02985 / 99 99 69 3
Email: j.borgmann@great-oak.de

You may contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

Transfer of Data to Third Parties

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only share your personal data with third parties if:

1. you have given us your express consent pursuant to Art. 6 (1) (a) GDPR,
2. the transfer is permitted pursuant to Art. 6 (1) (f) GDPR to safeguard our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
3. there is a legal obligation to transfer the data pursuant to Art. 6 (1) (c) GDPR, and
4. this is legally permissible and is required pursuant to Art. 6 (1) (b) GDPR for the performance of contractual relationships with you.

In the context of the processing operations described in this privacy policy, personal data may be transferred to the USA. Companies in the USA only have an adequate level of data protection if they have been certified under the EU-US Data Privacy Framework and the adequacy decision of the EU Commission pursuant to Art. 45 GDPR therefore applies. We have explicitly stated this for the affected service providers in this privacy policy. In all other cases, to protect your data, we have concluded data processing agreements based on the Standard Contractual Clauses of the European Commission. Where the Standard Contractual Clauses are insufficient to establish an adequate level of security, your consent pursuant to Art. 49 (1) (a) GDPR may serve as the legal basis for the transfer to third countries. This does not apply to data transfers to third countries for which the European Commission has issued an adequacy decision pursuant to Art. 45 GDPR.

Technology

SSL/TLS Encryption

This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us as the operator. You can recognise an encrypted connection by the fact that the address line of your browser changes from "http://" to "https://" and by the lock symbol in your browser bar.

We use this technology to protect your transmitted data.

Data Collection When Visiting the Website

When you merely use our website for informational purposes, i.e. when you do not register or otherwise transmit information to us or do not consent to processing requiring consent, we only collect data that is technically strictly necessary for the provision of the service. This is regularly data that your browser transmits to our server ("in so-called server log files"). Our website collects a range of general data and information with each page view by you or an automated system. This general data and information is stored in the server log files. The following may be collected:

1. the browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrers),
4. the sub-pages accessed via an accessing system on our website,
5. the date and time of access to the website,
6. a truncated Internet Protocol address (anonymised IP address), and
7. the Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is needed to

1. deliver the content of our website correctly,
2. optimise the content of our website and the advertising for it,
3. ensure the long-term functionality of our IT systems and the technology of our website, and
4. provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.

This collected data and information is therefore evaluated by us both statistically and with the aim of increasing data protection and data security in our company, in order to ultimately ensure an optimum level of protection for the personal data we process. The anonymous data of the server log files is stored separately from all personal data provided by a data subject.

The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest follows from the purposes listed above for data collection.

Encrypted Payment Transactions

If, after the conclusion of a chargeable contract, there is an obligation to transmit your payment data (e.g. the account number when issuing a direct debit authorisation) to us, this data is required for payment processing.

Payment transactions using the common means of payment (Visa/MasterCard or direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser bar. We use this technology to protect your transmitted data.

Cookies

Legal Basis for the Use of Cookies

The data processed by cookies that is necessary for the proper functioning of the website is therefore required to safeguard our legitimate interests and those of third parties pursuant to Art. 6 (1) (f) GDPR. For all other cookies, you have given your consent via our opt-in cookie banner within the meaning of Art. 6 (1) (a) GDPR.

Content of Our Website

Data Processing When Opening a Customer Account and for Contract Processing

Pursuant to Art. 6 (1) (b) GDPR, personal data is collected and processed when you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be effected, among other things, by sending a message to the address of the controller stated above. We store and use the data you have provided for contract processing. After complete performance of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by us, about which we will inform you accordingly below.

Data Processing for Order Fulfilment

The personal data we collect will be passed on to the transport company commissioned with the delivery as part of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution as part of payment processing, insofar as this is necessary for payment processing. Where payment service providers are used, we will explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) (b) GDPR.

Contact / Contact Form

When contacting us (e.g. via a contact form or email), personal data is collected. Which data is collected in the case of using a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for contacting you and the associated technical administration. The legal basis for the processing of data is our legitimate interest in responding to your enquiry pursuant to Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR. Your data will be deleted after your enquiry has been conclusively processed, which is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and deletion is not opposed by any statutory retention obligations.

Newsletter

Promotional Newsletter

On our website, you are given the opportunity to subscribe to the newsletter of our company. Which personal data is transmitted to us when ordering the newsletter can be seen from the input form used for this purpose.

We inform our customers and business partners at regular intervals by means of a newsletter about our offers. The newsletter of our company can generally only be received by you if

1. you have a valid email address and
2. you have registered for the newsletter.

For legal reasons, a confirmation email will be sent to the email address you first entered for the newsletter using the double opt-in procedure. This confirmation email serves to verify whether you, as the owner of the email address, have authorised the receipt of the newsletter.

When registering for the newsletter, we also store the IP address assigned by your Internet service provider (ISP) of the IT system you used at the time of registration, as well as the date and time of registration. The collection of this data is necessary to be able to trace any (possible) misuse of your email address at a later date and therefore serves our legal protection.

The personal data collected as part of registering for the newsletter will be used exclusively for sending our newsletter. Furthermore, subscribers to the newsletter could be informed by email if this is necessary for the operation of the newsletter service or a related registration, as could be the case in the event of changes to the newsletter offer or changes in technical circumstances. The personal data collected as part of the newsletter service will not be passed on to third parties. You may cancel the subscription to our newsletter at any time. The consent to the storage of personal data that you have given us for the newsletter may be revoked at any time. For the purpose of revoking consent, a corresponding link can be found in each newsletter. Furthermore, you can also unsubscribe from the newsletter directly on our website at any time or inform us of this in another way.

The legal basis for data processing for the purpose of newsletter distribution is Art. 6 (1) (a) GDPR.

Newsletter Tracking

Our newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in emails sent in HTML format to enable log file recording and log file analysis. This allows a statistical evaluation of the success or failure of online marketing campaigns. By means of the embedded tracking pixel, the company can recognise whether and when an email was opened by you and which links contained in the email were accessed by you.

Such personal data collected via the tracking pixels contained in the newsletters is stored and evaluated by us in order to optimise the newsletter distribution and to better adapt the content of future newsletters to your interests. This personal data will not be passed on to third parties. Data subjects are entitled at any time to revoke the separate declaration of consent given via the double opt-in procedure. After revocation, this personal data will be deleted by us. We automatically interpret an unsubscription from the receipt of the newsletter as a revocation.

Such evaluation is carried out in particular pursuant to Art. 6 (1) (f) GDPR on the basis of our legitimate interests in displaying personalised advertising, market research and/or the needs-based design of our website.

Our Activities on Social Networks

In order to communicate with you on social networks and to inform you about our services, we maintain our own pages there. When you visit one of our social media pages, we are jointly responsible for the processing operations triggered thereby, within the meaning of Art. 26 GDPR, together with the provider of the respective social media platform.

We are not the original provider of these pages but merely use them within the scope of the possibilities offered to us by the respective providers.

We therefore wish to point out as a precaution that your data may also be processed outside the European Union or the European Economic Area. Use may therefore be associated with data protection risks for you, as it may be more difficult to safeguard your rights, e.g. to information, deletion, objection, etc., and processing on social networks is often carried out directly for advertising purposes or for analysis of user behaviour by the providers, without this being something we can influence. Where user profiles are created by the provider, cookies are often used or user behaviour is assigned to your own member profile on the social networks you have created.

The described processing operations of personal data are carried out pursuant to Art. 6 (1) (f) GDPR on the basis of our legitimate interest and the legitimate interest of the respective provider in being able to communicate with you in a contemporary manner or to inform you about our services. Where you must give consent to data processing as a user with the respective providers, the legal basis refers to Art. 6 (1) (a) GDPR in conjunction with Art. 7 GDPR.

As we do not have access to the providers' data, we wish to point out that you can best assert your rights (e.g. to information, correction, deletion, etc.) directly with the respective provider. Further information on the processing of your data on social networks is listed below for each social network provider we use:

Facebook
(Joint) controller for data processing in Europe:
Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Privacy policy: https://www.facebook.com/about/privacy

Instagram
(Joint) controller for data processing in Germany:
Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Privacy policy: https://instagram.com/legal/privacy/

YouTube
(Joint) controller for data processing in Europe:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Privacy policy: https://policies.google.com/privacy

TikTok
(Joint) controller for data processing in Germany:
TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland
Privacy policy: https://www.tiktok.com/legal/page/eea/privacy-policy/de-DE

Web Analytics

Meta Pixel (formerly Facebook Pixel)

This website uses the "Facebook Pixel" of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Meta"). If express consent is granted, user behaviour can be tracked after they have seen or clicked on a Facebook advertisement. This procedure is used to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and may help to optimise future advertising measures.

The data collected is anonymous for us and therefore does not allow us to draw conclusions about the identity of users. However, the data is stored and processed by Meta so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with the Facebook Data Use Policy (https://www.facebook.com/about/privacy/). This allows Meta and its partners to place advertisements on and outside of Facebook. A cookie may also be stored on your computer for these purposes.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

This US company is certified under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

Partner and Affiliate Programmes

DoubleClick

This website contains components of DoubleClick by Google. DoubleClick is a brand of Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), under which special online marketing solutions are marketed to advertising agencies and publishers.

DoubleClick by Google transmits data both with every impression and with clicks or other activities to the DoubleClick server. Each of these data transfers triggers a cookie request to your browser. If the browser accepts this request, DoubleClick sets a cookie on your IT system. The purpose of the cookie is the optimisation and display of advertising. The cookie is used, among other things, to place and display user-relevant advertising and to create or improve reports on advertising campaigns. Furthermore, the cookie serves to avoid multiple displays of the same advertisement.

DoubleClick uses a cookie ID that is required for the execution of the technical procedure. The cookie ID is required, for example, to display an advertisement in a browser. DoubleClick can also use the cookie ID to record which advertisements have already been displayed in a browser in order to avoid duplicate placements. Furthermore, the cookie ID enables DoubleClick to record conversions.

A DoubleClick cookie does not contain any personal data. However, a DoubleClick cookie may contain additional campaign identifiers. A campaign identifier serves to identify the campaigns with which you have already been in contact.

With each access to any of the individual pages of this website, which is operated by us and on which a DoubleClick component has been integrated, the internet browser on your IT system is automatically prompted by the respective DoubleClick component to transmit data to Google for the purpose of online advertising and the billing of commissions. Within the scope of this technical procedure, Google gains knowledge of data that Google also uses to create commission statements. Google can, among other things, trace that you have clicked on certain links on our website.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

You can view the privacy policy of DoubleClick by Google at: https://www.google.com/intl/de/policies/.

Plugins and Other Services

Google Maps

On our website we use Google Maps (API). The operating company of Google Maps is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ireland Limited is part of the Google group of companies with its headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Maps is a web service for displaying interactive (land) maps in order to visually display geographical information. By using this service, our location can be displayed to you and any journey can be facilitated.

When you access those sub-pages in which the Google Maps map is embedded, information about your use of our website (such as your IP address) is transferred to and stored on Google servers in the USA, provided you have given your consent within the meaning of Art. 6 (1) (a) GDPR. Additionally, Google Maps loads Google Web Fonts, Google Photos and Google Stats. The provider of these services is also Google Ireland Limited. When you access a page that embeds Google Maps, your browser loads the web fonts and photos required for displaying Google Maps into your browser cache. For this purpose too, the browser you are using establishes a connection to Google's servers. This gives Google knowledge that our website has been accessed via your IP address. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not wish the assignment to your profile at Google, you must log out of your Google user account. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. You have a right of objection to the creation of these user profiles, and you must contact Google to exercise this right.

If you do not agree to the future transmission of your data to Google in the context of the use of Google Maps, you also have the option of completely deactivating the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and thus also the map display on this website can then not be used.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

You can view Google's terms of use at https://www.google.de/intl/de/policies/terms/regional.html, the additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

You can view the privacy policy of Google Maps at ("Google Privacy Policy"): https://www.google.de/intl/de/policies/privacy/.

Google Photos

We use the Google Photos service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for storing images that are embedded on our website.

Embedding is the integration of certain third-party content (text, video or image data) that is provided by another website (Google Photos) and then appears on your own website (our web presence). An embedding code is used for embedding. Where we have integrated an embedding code, the external content from Google Photos is displayed by default as soon as one of our web pages is visited.

Through the technical implementation of the embedding code that enables the display of images from Google Photos, your IP address is transmitted to Google Photos. Furthermore, Google Photos records our website, the browser type used, the browser language, the time and duration of access. In addition, Google Photos may collect information about which of our sub-pages you visited and which links were clicked, as well as other interactions you performed when visiting our site. This data may be stored and evaluated by Google Photos.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

This US company is certified under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

You can view Google's privacy policy at: https://www.google.com/policies/privacy/.

Google Tag Manager

On this website we use the Google Tag Manager service. The operating company of Google Tag Manager is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ireland Limited is part of the Google group of companies with its headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This tool allows "website tags" (i.e. keywords that are embedded in HTML elements) to be implemented and managed via an interface. By using Google Tag Manager, we can automatically track which button, link or personalised image you have actively clicked on, and can then record which content on our website is of particular interest to you.

The tool also triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If you have made a deactivation at domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

Further information on Google Tag Manager and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/.

Google WebFonts

Our website uses so-called web fonts for the uniform display of fonts. The Google WebFonts are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ireland Limited is part of the Google group of companies with its headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

Further information on Google WebFonts and Google's privacy policy can be found at: https://developers.google.com/fonts/faq ; https://www.google.com/policies/privacy/.

YouTube (Videos)

We have integrated YouTube components on this website. The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

YouTube is an internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them, also free of charge. YouTube permits the publication of all types of videos, which is why both complete film and television programmes, as well as music videos, trailers and user-generated videos can be accessed via the internet portal. With each access to any of the individual pages of this website, which is operated by us and on which a YouTube component (YouTube video) has been integrated, the internet browser on your IT system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. YouTube may also reload the Google WebFonts, Google Video and Google Photo services. Further information on YouTube can be found at https://www.youtube.com/yt/about/de/. Within the scope of this technical procedure, YouTube and Google gain knowledge of which specific sub-page of our website is visited by you.

If you are simultaneously logged in to YouTube, YouTube recognises which specific sub-page of our website you are visiting when you access a sub-page that contains a YouTube video. This information is collected by YouTube and Google and assigned to your YouTube account.

YouTube and Google always receive information via the YouTube component that you have visited our website if you are simultaneously logged in to YouTube at the time of accessing our website; this takes place regardless of whether you click on a YouTube video or not. If you do not wish this information to be transmitted to YouTube and Google, you can prevent the transmission by logging out of your YouTube account before accessing our website.

These processing operations are carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. An adequacy decision pursuant to Art. 45 GDPR therefore exists, so that personal data may be transferred without further guarantees or additional measures.

You can view YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy/.

Payment Providers

Mollie Payments

If you choose the payment option "Mollie Payments", you will be asked during the order process to consent to the transmission of the data required for processing the payment and for an identity and credit check to Mollie Payments. If you give your consent, your data (your payment data (e.g. bank account number or credit card number); your IP address; your internet browser and device type; in some cases your first and last name; in some cases your address data; in some cases your email address and/or telephone number; in some cases information about the product or service you purchased from our customer; other personal data that you actively provide, for example by correspondence or telephone when you contact our customer service) and the data related to your order will be transmitted to Mollie Payments.

Mollie is a payment service provider that offers customers (e.g. webshops) the ability to accept online payments from their consumers (payers). Mollie is supervised as a regulated payment service provider by the competent national (regulatory) authorities and institutions under national law. With Mollie, customers can offer their consumers a choice between different payment methods, such as bank transfer, credit card, pay later and other payment types. You may therefore come into contact with Mollie if you have a webshop or wish to use Mollie's payment services for other reasons, have paid as a user via a webshop or website that uses Mollie's services, or visit Mollie's website(s). The use of Mollie Payments is in the interest of proper and smooth payment processing. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. The transmission of your personal data is carried out exclusively upon granting express consent pursuant to Art. 6 (1) (a) GDPR.

Further information on the data protection of your data at Mollie Payments can be found at https://www.mollie.com/de/privacy.

Your Rights as a Data Subject

Right of Access Art. 15 GDPR

You have the right to obtain from us at any time, free of charge, information about the personal data stored about you and a copy of this data in accordance with the statutory provisions.

Right to Rectification Art. 16 GDPR

You have the right to request the rectification of inaccurate personal data concerning you. Furthermore, you have the right to request the completion of incomplete personal data, taking into account the purposes of processing.

Erasure Art. 17 GDPR

You have the right to request that we erase personal data concerning you without delay, provided that one of the legally prescribed grounds applies and insofar as the processing or storage is not necessary.

Restriction of Processing Art. 18 GDPR

You have the right to request us to restrict processing if one of the legal prerequisites is met.

Data Portability Art. 20 GDPR

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, the controller to whom the personal data was provided, provided that the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, when exercising your right to data portability pursuant to Art. 20 (1) GDPR, you have the right to have the personal data transmitted directly from one controller to another controller, where this is technically feasible and provided that the rights and freedoms of other persons are not adversely affected.

Right to Object Art. 21 GDPR

YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU WHICH IS CARRIED OUT ON THE BASIS OF ART. 6 (1) (E) (DATA PROCESSING IN THE PUBLIC INTEREST) OR (F) (DATA PROCESSING ON THE BASIS OF A BALANCING OF INTERESTS) GDPR.

THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS WITHIN THE MEANING OF ART. 4 NO. 4 GDPR.

IF YOU FILE AN OBJECTION, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR UNLESS THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IN INDIVIDUAL CASES, WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES. YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT TO THE PROCESSING FOR PURPOSES OF DIRECT MARKETING, WE WILL NO LONGER PROCESS THE PERSONAL DATA FOR THESE PURPOSES.

IN ADDITION, YOU HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU WHICH IS CARRIED OUT BY US FOR SCIENTIFIC OR HISTORICAL RESEARCH PURPOSES OR FOR STATISTICAL PURPOSES PURSUANT TO ART. 89 (1) GDPR, UNLESS SUCH PROCESSING IS NECESSARY FOR THE PERFORMANCE OF A TASK CARRIED OUT IN THE PUBLIC INTEREST.

YOU ARE FREE, IN CONNECTION WITH THE USE OF INFORMATION SOCIETY SERVICES, NOTWITHSTANDING DIRECTIVE 2002/58/EC, TO EXERCISE YOUR RIGHT TO OBJECT BY MEANS OF AUTOMATED PROCEDURES USING TECHNICAL SPECIFICATIONS.

Revocation of Consent Under Data Protection Law

You have the right to revoke any consent to the processing of personal data at any time with effect for the future.

Complaint to a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority responsible for data protection about our processing of personal data.

Routine Storage, Erasure and Blocking of Personal Data

We process and store your personal data only for the period necessary to achieve the purpose of storage or where this has been provided for by the legal provisions to which our company is subject. If the purpose of storage ceases to apply or if a prescribed storage period expires, personal data is routinely blocked or erased in accordance with statutory provisions.

Duration of Storage of Personal Data

The criterion for the duration of storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfilment or initiation of a contract.

Currency and Amendment of the Privacy Policy

This privacy policy is currently valid and has the status: April 2024.

Due to the further development of our websites and offers or due to changed legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on the website at "https://www.bikepark-winterberg.de/de/datenschutzerklaerung.html".

List of Supervisory Authorities

At https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html you will find a list of supervisory authorities.

This privacy policy was created by Great Oak Datenschutz GmbH & Co. KG with the support of the data protection software: GO DSM.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us

Mountainbike-Park Winterberg GmbH & Co. KG
Am Waltenberg 89
59955 Winterberg, Germany
Email: themother@bikepark-winterberg.de
Phone: +49 2981 91 99 909

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period for the provision of the service (Section 312g (2) No. 9 BGB). This applies in particular to:

• Bikepark tickets (day, half-day, multi-day, season tickets, ride cards, and trail-use tickets)
• Gravity Cards
• Rental reservations (bikes and protective equipment)
• Course & bike camp bookings (Shred-Acad)

The respective cancellation terms in the applicable terms and conditions apply to these products.

The right of withdrawal also expires prematurely for contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

Additional Notes on Returns

Please return the goods, where possible, in the original packaging with all accessories and enclosing the completed model withdrawal form or an informal notification. This is not a requirement for the effective exercise of your right of withdrawal, but it helps us with the allocation and processing of your return.

Return address:
Bikepark Winterberg
Remmeswiese 15b
59955 Winterberg
Germany

Please return the goods with sufficient postage. We cannot accept unfranked deliveries.

If you have any questions about withdrawal, you can reach us at themother@bikepark-winterberg.de or by phone at +49 2981 91 99 909.

Mountainbike-Park Winterberg GmbH & Co KG
Bikepark Winterberg

Risk Disclosure

Mountain biking involves sport-specific hazards. Users of the trails at Bikepark Winterberg must be aware and acknowledge that riding the trails and practising the sport is associated with unusual risks. Even the greatest care and compliance with these terms of use do not guarantee a risk-free mountain biking experience!

Risks may arise from terrain conditions, natural or artificial obstacles, weather conditions, riding errors, insufficient riding skills, overestimation of one's abilities, other persons, vehicles, animals, and other factors. Falls resulting in property damage and physical injuries (including severe ones) may occur. This applies not only to your own person or property but also to other persons and property. Users are responsible for obtaining adequate insurance to cover the risks associated with the sport (e.g. liability, accident, rescue, etc.).

1. General Information

1.1 Riding the trails and using the lifts is always entirely at your own risk. The trails are maintained and secured to the best of our knowledge and ability.

1.2 Parents are liable for their children! There is no age restriction for trail use. However, it is strongly recommended that children under 10 years of age are supervised or accompanied by a legal guardian. For lift use, a height restriction applies: children may only ride the lifts unaccompanied from a body height of 1.25 m!

1.3 For safety reasons, it is recommended to always carry a mobile phone.
Emergency number Bikestation +49 (0) 2981-5790688.

1.4 Visitors to Bikepark Winterberg should preferably park exclusively at the paid Bremberg car park on the opposite side of the road (official requirement). Parking and stopping in front of or behind the Bikestation, as well as at the valley and mountain stations of the lift facilities, is expressly prohibited. This is to ensure that our emergency access routes remain accessible at all times.

2. Trail Grading & Safety

2.1 Full-face helmets are mandatory on all trails, except on the Beginner & Kids Parcours at the Bikestation! Additional protective equipment (Safetyjacket and knee pads) is strongly recommended and can be rented at the Bikestation. On certain trails, full body protection (full-face helmet, Safetyjacket and knee pads) is mandatory and will be checked accordingly!

2.2 The trails are classified into different difficulty levels: green=very easy, blue=easy, red=intermediate, black=difficult. Good riding skills are a prerequisite for all trails. Each user should only ride trails that match their own skill level and ability.

2.3 Full body protection (full-face helmet, Safetyjacket and knee pads) is specifically mandatory for trails graded red and black!

2.4 Caution! Trails with wooden features in particular require more experience (trails graded red to black). There is a risk of falling from wooden features! Any defects must be reported to Bikepark staff immediately! If you are unsure, do not ride them under any circumstances! Riding is always entirely at your own risk! Riding wooden features in wet conditions is strictly prohibited!

3. Trail Use

3.1 A trail-use ticket is required for using the trails at Bikepark Winterberg and can only be purchased on-site at the Bikestation. By purchasing a trail-use ticket, you automatically accept these terms of use and the ticket terms and conditions! The Bikestation is open daily from 9:00 to 18:00. With the change to winter time, the Bikestation closes one hour earlier.

3.2 All trails must be inspected before riding by riding slowly, carefully and with foresight (mandatory)!

3.3 At blind spots, always ride slowly, carefully and with foresight.

3.4 Maintaining a safe distance is mandatory! The rider ahead and the less experienced rider always have right of way and must not be pressured or overtaken.

3.5 Less experienced riders should note that at many points, trail obstacles can be bypassed via easier routes ("chickenways").

3.6 Riding off-trail, e.g. taking shortcuts, is strictly prohibited! Violations may result in confiscation of your bikepark/trail-use ticket, a riding ban for all trails at Bikepark Winterberg, and removal from the premises (house rules)!

3.7 Riding uphill and pushing uphill on all trails is strictly prohibited!

3.8 Stopping and lingering at blind spots on the trails must be avoided at all costs. Exception: Shred-Acad Bikeschool.

3.9 The signs and markings on the individual trails must be observed at all times to prevent accidents. Please watch out for hikers, pedestrians, and forestry vehicles that may be present on the Bikepark Winterberg grounds.

3.10 Riding all trails (except the Beginner & Kids Parcours at the Bikestation) outside of opening hours is strictly prohibited! Trails may only be ridden between 9:30 and 17:30 with a valid bikepark/trail-use ticket. With the change to winter time, trails close one hour earlier.

3.11 Riding all trails with child trailers/bike trailers, Shotgun child seats, unicycles, remote-controlled (model) vehicles, Surron electric motorcycles or similar, as well as bringing dogs ("traildogs"), is strictly prohibited! In case of doubt, the instructions and directions of Bikepark staff at the Bikestation, on the trails, and at the lift facilities must be followed.

3.12 Please be aware that (partial) sections of trails may be closed at short notice due to urgent maintenance work without prior announcement. A temporarily reduced trail offering does not entitle you to a discount or refund of your bikepark/trail-use ticket.

3.13 Pedestrian access to the trails is strictly prohibited. Danger to life!

3.14 We strongly advise against carrying portable speakers on the trails, during lift rides, at lift stations, and in other buildings, so as not to disturb other riders or guests. Wearing speakers on your body while riding is expressly prohibited - risk of injury!

3.15 Protect the environment! Do not dispose of tear-offs and other rubbish on or beside the trails. Bins are available at the lift stations.

4. Lift Use & Bike Wash

4.1 A bikepark ticket is required for using the trails at Bikepark Winterberg and the additional uplift by the lifts. Tickets can be purchased in advance online via our website, on-site at the Bikestation, or at the ticket machine. By purchasing a bikepark ticket, you automatically accept these terms of use and the ticket terms and conditions! The Bikestation is open daily from 9:00 to 18:00. With the change to winter time, the Bikestation closes one hour earlier.

4.2 The instructions and directions of Bikepark staff at the Bikestation, on the trails, and at the lift facilities must be followed at all times! Violations may result in confiscation of your bikepark/trail-use ticket, a riding ban for all trails at Bikepark Winterberg, and removal from the premises (house rules)!

4.3 Uplift of e-bikes and fatbikes is limited to a maximum weight of 30 kg per bike.

4.4 Bikes with a wheel size exceeding 29" are excluded from uplift for technical reasons.

4.5 Racks, lights, mudguards, fenders, etc. should be removed before uplift. Bikepark Winterberg accepts no liability for damaged or lost equipment!

4.6 Dogs and other animals, as well as pushchairs, etc. are excluded from uplift for safety reasons.

4.7 The bike wash at the Kappe valley station No. 14 can be used free of charge until 17:15. The last uplift on all lifts is at 17:25. With the change to winter time, all facilities close one hour earlier.

5. Commercial Use

5.1 Commercial use for conducting courses, events, and activities of any kind on the grounds of Bikepark Winterberg is reserved exclusively for Mountainbike-Park Winterberg GmbH & Co KG, Am Waltenberg 89, 59955 Winterberg. Commercial use by third parties is generally prohibited and requires a prior contractual agreement between the third party and Mountainbike-Park Winterberg GmbH & Co KG, Am Waltenberg 89, 59955 Winterberg. Commercial use is subject to increased fees. Furthermore, commercial use by third parties requires available capacity and proof of mandatory liability insurance from the applying organiser (including course providers and guiding companies).

5.2 Mountainbike-Park Winterberg GmbH & Co KG holds all rights to all photos, films, and videos produced at Bikepark Winterberg. This includes advertising rights, photos, and marketing. All videos and images may only be used for private purposes without permission from Mountainbike-Park Winterberg GmbH & Co KG. Any public or commercial use of photos and videos requires a paid licence from Mountainbike-Park Winterberg GmbH & Co KG and always requires crediting the location as "Bikepark Winterberg" and linking to the website.

5.3 In case of violations, Mountainbike-Park Winterberg GmbH & Co KG reserves the right to take legal action and to exercise its house rules.

5.4 Unauthorised commercial use of Bikepark Winterberg will result in a contractual penalty as follows. The contractual penalty is 500.00 euros per day in all cases. This increases by a further 25.00 euros per day per participant of the event.

5.5 The contractual penalty pursuant to clause 5.4 is due for payment within 10 calendar days of the respective violation. Payment must be made to the account designated by Mountainbike-Park Winterberg GmbH & Co KG, Am Waltenberg 89, 59955 Winterberg.

By purchasing a bikepark/trail-use ticket, riding the trails, and/or entering the grounds, you automatically accept these terms of use as well as all other terms and conditions (tickets, rental, and Shred-Acad)!

1. Contracting Parties

The contract is concluded between the booking customer (hereinafter referred to as "Customer") and Mountainbike-Park Winterberg GmbH & Co. KG (hereinafter referred to as "Bikepark Winterberg"), with whom the service is booked. Bookings are made exclusively subject to the following conditions.

2. Conclusion of Contract / Prices / Service Categories

The applicable prices are the ticket prices stated at the ticket offices or in the online shop for the respective desired service or service category. These are divided into bikepark tickets, which combine lift and trail use. These include day passes (including half-day and multi-day passes), ride cards, season tickets and Gravity Cards. In addition, there is the trail-use ticket, which exclusively covers the use of the trails and does not entitle the holder to use the lift. Trail-use tickets can only be purchased on-site.

Day, multi-day and season tickets from Bikepark Winterberg as well as Gravity Cards are personalised and therefore non-transferable. Ride cards from Bikepark Winterberg, however, can also be used by multiple persons on different days.

Access control is carried out by contactless readers and inspection staff. In the event of a violation, the bikepark/trail-use ticket may be confiscated, a riding ban for all trails at Bikepark Winterberg may be imposed, and the person may be removed from the premises (house rules)!

By paying for the ticket at the ticket office or in the online shop, the Customer accepts these conditions and Bikepark Winterberg issues the tickets accordingly. The contract is thereby concluded.

3. Withdrawal

For on-site purchases, a mutually agreed date is arranged, meaning there is no right of withdrawal for the Customer. Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), the Customer has no right of withdrawal for online bookings, as the services offered by Bikepark Winterberg constitute leisure activities that provide for a specific date or period for their provision. The general cancellation conditions apply in each case.

4. Cancellation by the Customer

Cancellation of tickets that have already been used - whether purchased online or on-site - is generally not possible. Tickets from on-site sales, both bikepark and trail-use tickets, are generally excluded from cancellation.

No price refund will be granted if the ticket is not used by the Customer due to late arrival or is not collected for other reasons and Bikepark Winterberg is not responsible for this. If the Customer fails to attend a booked date, the ticket loses its validity.

Regardless of the above, a voluntary right of cancellation is granted to the user as a courtesy under the following conditions:

1. By no later than 09:00 on the first day of validity of the ticket (applies to both day and multi-day tickets).
2. Within a one-hour window after the ticket booking.
3. The right of cancellation applies exclusively to tickets that have not yet been used.
4. The right of cancellation applies exclusively to tickets that were not marked as "non-cancellable" at the time of booking. Discounted offers from the lift operators may be set as non-cancellable. This is communicated to the user in text and symbol during ticket selection.
5. For the "pick-up voucher" booking option, the right of cancellation applies only if the voucher has not yet been exchanged for a valid admission ticket at the pick-up machine or at the ticket office, regardless of when the ticket validity begins.

If one of the above conditions is met and the Customer wishes to make use of this option, the ticket return must be carried out independently via the Customer's online shop account - menu "my tickets" - through which the ticket(s) were purchased.

Upon successful return, the returned ticket becomes invalid immediately. The Customer receives the full ticket value immediately as credit in their online shop account. A refund of the credit back to the original payment method is generally not possible. The decision for exceptional cases lies with Bikepark Winterberg. In all cases, a chargeback fee applies:

• For ticket orders up to 99.00 EUR: a minimum of 5.00 EUR per ticket
• For ticket orders from 100.00 EUR: a minimum chargeback fee of 25.00 EUR

Chargeback fees may also be higher, e.g. if the credit balance is composed of additional purchases of other items and associated cancellations or vouchers. In such cases, Bikepark Winterberg will inform the Customer before processing.

Illness / Injury: Should the Customer fall ill or sustain an injury that prevents the use of the bikepark ticket, the above cancellation conditions apply to online tickets. If this occurs during use of the bikepark, a (partial) refund for the current day is not possible. For multi-day passes, a reimbursement for the remaining days will be provided upon presentation of a medical certificate. For online tickets, the refund is issued as credit to the account used for the booking. Tickets from on-site purchases are refunded in cash. The refund must take place within the validity period of the ticket and on-site. A retroactive refund is not possible.

The terms and conditions of the Shred-Acad apply to Shred-Acad Bikeschool tickets.

5. Cancellation / Exchange by Bikepark Winterberg

Should Bikepark Winterberg need to cancel a booking due to force majeure, this does not establish a claim for reimbursement of the payment made by the Customer. Force majeure includes weather conditions, technical disruptions and other events that are beyond the control of Bikepark Winterberg.

Unused bikepark tickets: Only unused bikepark tickets can be refunded. For online tickets, the refund is issued as credit to the account used for the booking. Unused tickets from on-site purchases are refunded in cash. The refund must take place on the same day. A retroactive refund is not possible. The ticket's validity expires immediately upon validation, i.e. in the event of short-notice closures after validation, there is likewise no entitlement to replacement or reimbursement.

Trail-use tickets: Refunds for trail-use tickets are generally not available - regardless of whether they have been used or not.

Season tickets, Gravity Cards and ride cards (bikepark tickets): Refunds for the above-mentioned tickets are generally not available, as they are not tied to a specific day.

Day passes (bikepark tickets): Refunds for the above-mentioned tickets are generally not available. When exchanging these tickets on-site, compensation is provided in the form of a discount for the next ticket purchase. This must take place on the same day. Retroactive compensation is not possible! Depending on the number of lift rides taken, the following discounts are granted for the next ticket booking:

• Up to 5 rides: 40%
• Up to 10 rides: 30%
• Up to 15 rides: 20%
• 16 or more rides: 10%

One voucher code is issued per lift ticket. This voucher is redeemable online only, once per person, and only for day passes with a validity period of 1 day. The validity period of the discount is stated on the voucher.

Course tickets (bikepark tickets): Refunds for Shred-Acad Bikeschool tickets are generally not available. The terms and conditions of the Shred-Acad apply.

6. Visits & Use

Use of the bikepark - trails and/or lift - is only permitted with a corresponding valid ticket. By purchasing a ticket, the Customer confirms having read and accepted the terms of use of Bikepark Winterberg. When purchasing a Gravity Card, the corresponding terms and conditions additionally apply. When using further services of Bikepark Winterberg, the respective additional terms and conditions also apply.

7. Discounts

For any discount promotions, the respective promotional conditions additionally apply. These may, for example, result in different prices, non-cancellable online tickets, or restrictions on bookability. The promotional conditions are stated at the time of ticket purchase and are automatically accepted by booking a promotional ticket. Retroactive application of discounts or similar - whether online or on-site - is not possible. These must be applied at the time of contract conclusion.

Reduced lift service - On-site: Should only one lift be in operation, Bikepark Winterberg charges the youth price for all adults, the children's price for all youth, and all children receive a 30% discount. This discount applies exclusively to day and half-day passes. Multi-day passes, ride cards, season tickets and trail-use tickets are excluded.

Reduced lift service - Online & multi-day passes: Should only one lift be in operation, the following applies: If the Customer has already purchased an online ticket, they can exchange their used ticket at the end of the day for a 30% voucher for day passes for a subsequent booking. This offer also applies to all multi-day passes (from the 2nd day of validity) with corresponding validity on the day of visit. In general, discounted prices on-site are always rounded up in 50-cent increments.

8. Ticket Loss, Fraud & Riding Without a Valid Ticket

Bikepark/trail-use tickets must under no circumstances be bent or punched! Every rider is responsible for their own bikepark/trail-use ticket and must bear any additional costs for a replacement. Bikepark Winterberg is in no way obligated to replace lost or damaged bikepark/trail-use tickets. For reissuing, a ticket identification number is mandatory so that the ticket can be reproduced. Bikepark Winterberg reserves the right to charge a processing fee of 5 euros for this.

In the event of loss or fraud involving a Gravity Card, the conditions and fees stated therein apply. These also apply by analogy to the same cases involving the season ticket of Bikepark Winterberg.

Should the Customer be caught committing fraud, for example riding with a children's ticket as an adult, Bikepark Winterberg is entitled to block the ticket without replacement. In such cases, Bikepark Winterberg reserves the right to exercise its house rules and remove the Customer from the premises. The same applies to riding without a valid ticket.

9. Data Protection

In the course of ticket bookings, personal data (e.g. name, email address, payment data) is collected and processed insofar as this is necessary for the performance of the contract. Data processing is carried out on the basis of Art. 6 (1) (b) GDPR. Further information on the processing of personal data can be found in the privacy policy of Bikepark Winterberg.

10. Jurisdiction & Severability Clause

German law applies exclusively to all legal disputes in connection with or relating to (online) bookings via the website and the online shop or on-site, and exclusively national courts in Germany have jurisdiction. In addition, for merchants, the place of jurisdiction is Medebach.

Should any provision of these conditions be or become invalid, this shall not affect the validity of the remaining conditions. Further agreements require written form. Oral side agreements are not valid.

By completing the booking, the Customer acknowledges the above conditions.

1. Contracting Parties

The rental contract is concluded between the booking customer (hereinafter referred to as "Customer") and Mountainbike-Park Winterberg GmbH & Co. KG (hereinafter referred to as "Bikepark Winterberg"), with whom the service is booked. Bookings are made exclusively subject to the following conditions.

2. The Customer

Bike rental is exclusively available to persons aged 18 or over with a valid photo ID. Minors require a completed authorisation form from the Bikepark Winterberg website together with a copy of the identity card (front and back) of a legal guardian. Rental of bikes and/or protective equipment is only possible upon presentation of a valid photo ID (identity card, driving licence or health insurance card) or a credit card belonging to the Customer at the time of on-site collection.

3. Conclusion of Contract

The applicable prices are the rental prices displayed during the reservation on the Bikepark Winterberg website or at the Bikestation for the respective desired rental equipment. When combining a bike with protective equipment, a package discount may be applied automatically, provided such a discount is indicated at the time of booking.

During the online reservation, the Customer first selects the desired visit date as well as the number and age group of participants. Subsequently, the body measurements (height, weight, head circumference, shoe size) are recorded for each participant. Based on this information, the system determines the available bike categories and sizes as well as the appropriate protective equipment. The Customer selects a bike category and optionally protective equipment for each participant. The body measurements must be entered correctly, as they form the basis for the individual adjustment of the rental equipment.

The selected rental equipment is reserved for a period of 30 minutes. Upon expiry of this period, the reservation lapses automatically and the items are removed from the shopping cart. By submitting the booking, the Customer makes a binding offer for a reservation.

By sending the reservation confirmation, Bikepark Winterberg accepts this offer. The confirmation is sent immediately after a verification step to be completed by the Customer. The contract is thereby concluded.

On the selected visit date, the Customer can collect the pre-reserved rental equipment at the Bikestation. If the booking has not yet been paid online, payment is made on-site in cash or by card (debit card, credit card or similar). A valid photo ID must be presented for identification. Any applicable or available discount offers and/or vouchers can be redeemed upon payment.

Booking on-site at the Bikestation is also possible. The booking process corresponds to that of the online reservation. However, the availability of rental equipment on-site cannot be guaranteed. There is no entitlement to rental equipment without a prior reservation. In this case, the contract is concluded upon payment.

4. Withdrawal

Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), the Customer has no right of withdrawal, as the services offered by Bikepark Winterberg constitute sports and leisure activities that provide for a specific date or period for their provision.

5. Collection & Return of Rental Equipment

Payment for the rental equipment can be made either directly during the online booking or on-site at the Bikestation in cash or by card (debit card, credit card or similar). Any applicable or available discount offers and/or vouchers can be redeemed upon payment.

If the booking is paid online immediately, the reservation of the rental equipment remains valid for the entire booking period. A reservation that is not cancelled by the Customer will expire at the end of the booking period without refund. If the booking is merely reserved online and marked for on-site payment, Bikepark Winterberg reserves the right to cancel the reservation during periods of particularly high visitor volume (e.g. school holidays) from 13:00 onwards and to allocate the rental equipment elsewhere. In such cases, there is no longer any entitlement to the reserved items.

The rental equipment is prepared and individually adjusted based on the information provided by the Customer during the booking process (e.g. suspension, tyre pressure, saddle height). Upon collection at the Bikestation, the equipment is inspected and corrected again if necessary. Collection is possible on the booked rental days at any time during the Bikestation's opening hours. A valid photo ID must be presented for identification.

On the last day of the selected rental period, the bike must be returned to the Bikestation by 17:45 at the latest. Rental bikes must be pre-cleaned at the available BikeWash stations before return. Pre-cleaning enables a quicker return process and ensures that any damage to the equipment can be identified immediately. If the bike is returned without pre-cleaning, Bikepark Winterberg will charge a cleaning fee of 5.00 euros per bike. For rental periods spanning multiple days, the rental bike can be returned to the Bikestation by 17:45 at the latest for storage and collected again from 09:00 the following day. Rental equipment stored at the Bikestation is insured by Bikepark Winterberg. Alternatively, the rental bike may be taken by the Customer. In this case, the Customer bears full responsibility. The bike is then not insured by Bikepark Winterberg. In the event of theft or loss, the Customer must bear the costs.

Rental equipment may only be used within Bikepark Winterberg. The rental bikes are not road-legal and may not be ridden on public roads. Use in other bike parks or in the trail park is not permitted.

No refund of the rental fee will be granted for early returns without a medical certificate, nor any refund for the day of use itself.

6. Damage to Rental Equipment

The rental bikes and protective equipment of Bikepark Winterberg are insured up to a certain damage amount! Beyond this, the renter is liable in full! This applies to all damage to rented equipment and to lost equipment. The rental equipment is received by the renter in perfect technical condition. The renter confirms with their signature that they have adequate insurance (accident, liability) and that in the event of accidents, no claims for damages will be made against the operator or any other persons or companies associated with Mountainbike-Park Winterberg GmbH & Co. KG.

Insured are damages to bikes up to a maximum of 250 euros per rental day and all damages to protective equipment that do not constitute a total loss. Should damages exceed the insured value, the Customer must bear the additional costs and pay them directly on-site.

Bikes and protective equipment must always be treated with care! Accordingly, only damages resulting from proper use are insured. Should Bikepark Winterberg determine that rental equipment has been deliberately or improperly damaged, the Customer is fully liable for such damages and must pay them directly on-site.

Repairs or technical modifications to the rental equipment must not be carried out independently by the Customer. Correct assembly requires defined torque values and is safety-relevant. Incorrect tightening can damage sensitive components. In the event of breakdowns or technical problems, the bike must be returned to the Bikestation.

The Customer may bring their own pedals, which will be fitted by Bikestation staff. The Customer is liable for any damage to their own pedals caused during riding. Bikepark Winterberg is liable for any damage caused during fitting by Bikestation staff.

7. Cancellation Terms / Cancellations by the Customer

Online bookings can be cancelled free of charge up to 24 hours before the booked collection date. For bookings that have already been paid, the full amount will be refunded. Cancellation is carried out independently by the Customer via their customer account.

After expiry of the 24-hour period, cancellation is only possible due to illness, accident or other serious reasons (e.g. death of a close relative or travelling companion). The cancellation must be communicated to Bikepark Winterberg in text form with supporting documentation. No price refund will be granted if the appointment is not kept by the Customer due to late arrival or is not attended for other reasons and Bikepark Winterberg is not responsible for this.

Force majeure (e.g. bad weather) or other events beyond the control of Bikepark Winterberg do not establish any entitlement to cancellation of the booking or reimbursement of services already rendered.

8. Cancellations by Bikepark Winterberg

If Bikepark Winterberg identifies discrepancies in the booking or force majeure occurs before collection, Bikepark Winterberg may cancel the reservation and refuse to hand over the rental equipment. This applies in particular when incorrect data (especially height and weight) has been provided by the Customer during the booking!

The reservation may also be cancelled if the rental equipment has not been collected by the agreed time.

Should Bikepark Winterberg need to cancel the booking after collection due to force majeure, this does not establish a claim for reimbursement of the payment made by the Customer. Force majeure includes weather conditions, technical disruptions and other events that are beyond the control of Bikepark Winterberg.

9. Incorrect Booking

Should the Customer have reserved an incorrect rental category or size, Bikepark Winterberg is unfortunately unable to provide the selected bike. In this case, there is no entitlement to the provision of an alternative bike for the Customer.

10. Further Agreements

In addition to the terms and conditions set out here, the terms of use of Bikepark Winterberg apply. These are automatically accepted by purchasing a trail & lift use ticket, riding the trails and/or entering the premises. The rental terms and conditions set out here do not govern the conduct of the visit. For the use of the trails and/or the lift facilities, a trail & lift use ticket is additionally required. The ticket terms and conditions apply for this purpose. Further agreements require written form. Oral side agreements are not valid.

11. Data Protection

In the course of rental bookings, personal data (e.g. name, address, age group, body height, weight, head circumference, email address, payment data) is collected and processed insofar as this is necessary for the performance of the contract and the individual adjustment of the rental equipment. The photo ID presented upon collection serves exclusively as proof of identity on-site and is not stored. Data processing is carried out on the basis of Art. 6 (1) (b) GDPR. Further information on the processing of personal data can be found in the privacy policy of Bikepark Winterberg.

12. Jurisdiction & Severability Clause

German law applies exclusively to all legal disputes in connection with or relating to (online) bookings via the Bikepark Winterberg website or on-site, and exclusively national courts in Germany have jurisdiction. In addition, for merchants, the place of jurisdiction is Medebach.

Should any provision of these conditions be or become invalid, this shall not affect the validity of the remaining conditions.

By making a reservation in the online shop, completing online payment, or booking on-site at the Bikestation, the Customer acknowledges the above rental terms and conditions. This applies regardless of whether payment is made online or on-site.

A trail & lift use ticket is additionally required for the use of the trails and/or the lift facilities. By purchasing such a ticket, riding the trails and/or entering the premises, the terms of use as well as all further terms and conditions are automatically accepted.

Participation in competitions organised by Bikepark Winterberg (Mountainbike-Park Winterberg GmbH & Co. KG, Am Waltenberg 89, 59955 Winterberg, Germany) is free of charge and is governed exclusively by these terms and conditions.

Participation

To enter a competition, the conditions stated in the respective competition announcement must be met. Entries are only valid within the specified participation period. Entries received after the closing date will not be considered in the draw. Only one entry per person will be accepted. The use of multiple profiles or accounts to increase the chances of winning is not permitted. Participation via automated methods (e.g. bots) is not allowed. Participation is free and not linked to any purchase.

Competition Period

The duration of the competition is defined in the respective competition announcement. You may enter the competition within this specified period.

Eligibility

Eligible participants are natural persons residing in a member state of the European Union or Switzerland. You must be at least 14 years of age. If your legal capacity is limited, the consent of your legal guardian is required. Employees of Bikepark Winterberg, their family members, and any persons involved in the design and implementation of the competition are not eligible to participate. Participation is also excluded in cases of manipulation regarding access or execution, violations of these terms and conditions, unfair conduct, or misleading or false information.

Winner Selection

The prizes will be announced in the respective competition text. Winners are selected after the closing date by random draw among all participants. If the competition involves a task, only those who have completed the task correctly will be entered into the draw.

Winners will be notified promptly. Prizes will be handed over exclusively to the winner or, in the case of minors, to their legal guardian. Exchange or cash payment of the prize is not possible. Transfer of the prize to third parties is excluded. Any shipping costs will be covered by Bikepark Winterberg. Any additional costs associated with claiming the prize are your responsibility. You are solely responsible for any tax obligations arising from the prize.

If you do not respond within 14 days after being contacted twice, the prize claim is forfeited and the prize may be transferred to another participant.

Legal recourse is excluded.

Publication

By entering the competition, you agree that your profile name and, where applicable, your first name may be published in the media channels used by Bikepark Winterberg in the event of a win. This includes announcement on the website and social media platforms of Bikepark Winterberg.

Liability

Bikepark Winterberg is not liable for damages caused by technical failures, transmission errors, delays, or similar circumstances in connection with the competition, unless caused by intent or gross negligence. Statutory liability for personal injury remains unaffected.

Termination & Amendments

Bikepark Winterberg reserves the right to terminate the competition or amend these terms and conditions at any time without prior notice and without stating reasons. This applies in particular if extraordinary circumstances disrupt or prevent the proper execution of the competition. Any prize claims already acquired remain unaffected.

Data Protection

The provision of personal data is required to participate in the competition. You guarantee that the personal information you provide, in particular your first name, last name, and email address, is truthful and accurate.

All personal data will not be disclosed to or made available to third parties. An exception applies to companies involved in the execution of the competition or the provision of prizes. These companies will collect, store, and use data for the purpose of conducting the competition or delivering prizes.

You may revoke your consent at any time. Revocation should be directed to themother@bikepark-winterberg.de. Upon revocation, all collected and stored personal data will be deleted immediately. For further information, please refer to our Privacy Policy.

Social Media Platforms

If a competition is conducted via social media platforms (e.g. Instagram, Facebook, TikTok): The competition is in no way associated with, supported by, sponsored by, or organised by these platforms. The sole point of contact is Bikepark Winterberg.

Applicable Law

Questions or complaints regarding the competition should be directed to Bikepark Winterberg. Contact details can be found in the imprint section of our website. The competition is governed exclusively by the laws of the Federal Republic of Germany.

Severability Clause

Should any provision of these terms and conditions be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. In place of the invalid provision, the legally permissible regulation that most closely reflects the economic purpose of the invalid provision shall apply. The same applies in the event of a gap in these terms and conditions.