We offer digital gift vouchers in two variants:

Flex Voucher: Choose your own amount - from EUR 5 to 500. Ideal if you want to cover a full bike park day (ticket + rental + food) or know exactly what the recipient needs.

Fix Voucher: Set amounts of 50, 100 or 200 EUR - perfect for spontaneous gifts when you need something quick.

Online: In our online shop at bikepark-winterberg.de - around the clock, even outside the season. Pay via PayPal, Apple Pay, Google Pay or credit card.

On site: At the Bikestation ticket desk during opening hours. There you'll get a nice printed version in an envelope - perfect for gifting. Cash payment also accepted.

After purchasing online, you'll receive your voucher as a PDF by email - usually within minutes, at most within one hour. The PDF contains the voucher code, the amount and the expiry date. You can print it or simply show it on your phone.

When buying on site at the Bikestation, you'll get the voucher as a printed version in an envelope - ready to take with you.

Easy: add your items to the cart and enter the voucher code at checkout. The amount is automatically deducted from the total. If the balance doesn't cover the full order, just pay the rest with any available payment method. Any remaining balance stays on the code.

Yes! Just show your voucher at the Bikestation ticket desk - either printed or as a PDF on your phone. The crew scans the code, deducts the amount and lets you know how much balance remains.

Important: The voucher cannot be redeemed at the ticket machine. If you want to pay with a voucher, get your ticket at the Bikestation ticket desk.

Pretty much everything we offer: tickets, rentals (bikes and safety gear), merch (tees, hoodies, caps), spare parts and accessories from the shop, and workshop services. Online and on site - the voucher works wherever you pay with us.

The voucher is not valid at:

• Panorama Café & Restaurant
• Panorama Imbiss & Containerbar
• Hostel Erlebnisberg Kappe
• Erlebnisberg Kappe attractions (climbing park, FlyLine, summer toboggan etc.)
• Parking fees

The voucher is redeemable exclusively for bike park products - tickets, rentals, shop and workshop.

No, you don't have to. The PDF on your phone is perfectly fine - just show it at the desk and have the code scanned. If you'd like to gift it, you can of course print it out - or buy the nice printed version in an envelope directly at the Bikestation.

Yes, no problem. You don't have to use the full amount at once. The remaining balance stays on the code and can be used on your next visit or order - as many times as you like until the balance is used up.

Your voucher is valid for 36 months (3 years) from the date of issue. The date is printed on the voucher PDF. Within that time you can redeem it as often and in as many portions as you like. After the 36 months, any remaining balance expires - an extension is unfortunately not possible.

No - cancellation, return or cash payout of the voucher is unfortunately not possible. This also applies to any remaining balance. The reason: each voucher has a personalised code that is activated upon issue.

Don't worry. It's usually a typo or extra spaces. Try this:

• Enter the code completely and without spaces - best to copy & paste directly from the email.
• Check that the voucher is still valid (36 months from issue) and that there's still balance remaining.

If it still doesn't work, email us at themother@bikepark-winterberg.de with your voucher code and order number. We'll look into it and get back to you as soon as possible.